Is it mandatory to create an account in the Customer Account in order to place an order?
Yes, the creation of your Customer Account will allow you to identify yourself to a group and to your clinic. You will also be able to update your personal information, access your purchase history and enjoy exclusive content.
Are there any delivery charges?
Delivery charges apply on shopping carts of 25$ and less.
What payment methods are accepted?
You may pay for your orders on the online store with a recognized credit card issued in Canada, with a billing address in Canada. We currently accept Visa® and MasterCard® and Amex®.
Which carrier makes the deliveries?
Deliveries are made by Canada Post.
Is it possible to return a product?
The products on sale on the online store are not exchangeable. Maintenance products, maintenance tools, accessories and batteries for hearing aids are not refundable. For more details, please refer to point 3.11 of the Product Return Policy in the Conditions of Use of the Online Store.
I would like to get advice before making a purchase, is that possible?
Absolutely, we invite you to write to us via the contact form found in the section Contact us a or call us at 1 866 411-5623. A hearing health professional will be pleased to guide you through your purchases.